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Frequently Asked Questions

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We deliver worldwide. Please note that some delivery destinations may experience delays or potentially issues with customs – to find out more about some of those limitations, please visit our Shipping&Return policy page.

Some orders take a little longer to be processed. If you’re in a rush for your products, it might be best to specify it to improve the turnaround time.

It depends on what you have ordered and which shipping method you have selected. We’ll show you the exact prices when you make your order.
Orders outside Europe follow a different procedure. To know more about it please visit our Shipping&Return policy page.

Yes, some. We keep your name, email address and a list of your previous orders, to make it easier for you to reorder in the future.

Yes, we do. We would like you to be satisfied of course, but we would prefer it if you were absolutely thrilled with your order. We take great pride in the work we do here at PlayWood, so should you ever receive a PlayWood delivery that isn’t up to scratch, please let us know and we will do everything we can to fix it. Click here to have more details: General Sales Conditions

We never ask you to set up an account until it’s really necessary. This means you can explore our products and website without an account. We will ask you to set one up when you are ready to place your order. Signing up is easy and only takes a couple of minutes.

Simply login to “My Account” page and you will be able to make the changes you need.

Enter “My Account” page and follow the instructions. You will receive an email with all the details. If you have not received the email, please be sure to check your spam folder, just in case it’s got stuck. Last but not least, make sure you remember your new password before you log out.

Please write an email to customerservice@playwood.it if you have any worries or concerns.


We offer the choice of direct bank transfer, credit card (Visa, Mastercard, Maestro, American Express, Carta Aura, Discover) or PayPal. If you don’t have a PayPal account, you can set one up as part of your checkout process, or use the PayPal service as a guest to place your order.

Yes! We accept direct bank transfer.
While cash and checks are not accepted.

Yes. We take security extremely seriously, and use the most up-to-date security systems for handling online payments. We never store your credit card information on any of our computers.

Orders & Returns

We would be very surprised to not be able to fix the problem – it doesn’t happen often. If we really cannot fix it though, we will refund the purchase.

It depends on where your order is being delivered to.

All PlayWood orders show up in “My Account” page and we will inform you if your order has been processed or shipped. If you have selected traceable shipping, we will email you a tracking number and a link when your order has been shipped.

We have different shipping policies. For more info visit our Shipping&Return policy page. If you would like to keep up to date with our promotions and sales, you can sign up to our newsletter.

If you picked a traceable shipping option, your local delivery agent may require a signature. If you work during the day, it’s best to have your order delivered to your work address to avoid any problems.

We do try to ship whole orders together. If there are any delays or some products take longer to be available, we might split it up (but we’ll keep it to a minimum). In case of split shipping, we will contact you by email.

Please contact us at: customerservice@playwood.it

Please remember that delivery time may vary. If your order has not arrived 48 hours after the estimated arrival date, get in touch (sometimes the postal service might take longer than expected).

Orders listed as “traceable” at checkout, offer tracking. If your dispatch email does not contain a tracking number and a link, then your order isn’t traceable.

Please contact us asap at customerservice@playwood.it
Let us know the order number and what the problem is. If we can fix it, we will.

In some circumstances, we may have shipped items from your order separately. They will probably arrive in the next couple of days. If you are missing any other items, please contact us and we will get it sorted out as soon as possible.

No. If we have the need to see it, we will promptly inform you.

Drop Us a Line

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